FAQs
Orders
Do I need to set up an account to place an order?
You can shop without creating an account. However, register with us and you'll be able to track your orders, review past purchases, save your address and payment details so you can shop even quicker next time, manage your email preferences, be part of our loyalty scheme and get early access to exclusive sale offers and events.
What if the product color is different from the picture?
We do our best to ensure that the product descriptions and photographs provided on the website are accurate. However due to the lighting used in the shoot and your device display, slight color variations are expected. We do not accept responsibility for slight variations in color or style.
Which payment methods are available?
We offer Cash on Delivery (COD) for customers in Pakistan only and Credit/Debit card payment options to our customers.
Can I change my order?
Yes, you can change your order within the first 24 hours of placing the order. Once your order is dispatched, it cannot be changed.
Why was my order cancelled?
Born22 reserves the right to cancel orders for reasons such as, but not limited to, the item is out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How long does it takes to dispatch the order?
We will usually dispatch your order within 48 hours of it being placed on our website. Customized items will be shipped as specified on the relevant product page.
How long does it take to deliver my order?
Once your order is dispatched, it takes 2-3 working days for your order to be delivered anywhere in Pakistan. Delivery times within Pakistan vary depending on the city and availability of the consignee. For all Cash on Delivery (COD) orders, you will need to pay the rider first before getting the shipment. International orders are delivered within 5-7 working days after dispatch.
Do you offer exchanges?
We do not have a return or exchange policy at the moment.
Do you offer returns/refunds?
We do not offer returns or refunds unless the customer has received a damaged product. For the avoidance of doubt, minor variations in the color of the product (in comparison to digital shoot images) will not be considered a manufacturing defect, because such variations are a normal outcome during the manufacturing process. However, if you have any issues with an item or are unsure about whether it is a defect, you can contact us and we will see what we can do for you.
Do you have an exchange or return policy for Sale Items?
Products purchased during a Sale cannot be exchanged or returned unless there is a manufacturing defect.
Get in touch
Have questions about your order, or a general enquiry?